Frequently Asked Questions
Everything you need to know about your journey to radiant skin.
When will my order ship?
Most orders are processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.
Are your products suitable for sensitive skin?
Yes, our formulas are designed with clean, high-quality ingredients. However, we always recommend performing a patch test on a small area of skin before full application.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund, minus shipping costs.
How should I store my serums?
To maintain maximum potency, store your serums in a cool, dark place away from direct sunlight. Refrigeration is recommended for products containing Vitamin C.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping rates and delivery times vary by location and will be calculated at checkout.
Are your products cruelty-free?
Absolutely. Timeless Skin Care is committed to ethical beauty; we do not test any of our products or ingredients on animals.